Credit and Order Agreement

Accounts and Billing.

Serialio, LTD will establish a credit account for businesses only, and an account may be refused or terminated if business status or acceptable credit rating cannot be confirmed. Serialio, LTD does not offer consumer credit privileges. Once an account is established, the account holder is liable for all charges to the account. The account holder is responsible for safekeeping the account information. The account holder bears the risk of all unauthorized use of the account. Payments made on the account may be applied to any unpaid invoice issued to the account. The account holder will be responsible for immediate payment of any charged back balances and/or bounced checks and all associated fees. Requests for invoice adjustments or refunds must be in writing. The request must state the reason you believe an adjustment or refund is warranted and include the invoice number and date of shipment. A partial payment of an invoice is not considered a request for an invoice adjustment or notice of a refund request.

Requests for invoice adjustments or refunds must be received within sixty days after the date the shipment was tendered.

Credit Terms.

Payment is due within 30 days from the invoice date or PO shipment date. Where multiple partial shipments are included on a single invoice, payment for entire invoice will be due 30 days from the date of the first shipment, unless there are more than 21 days between shipments. Failure to remain current on the account will result in the account being placed on a prepay-only status. If the customer account to be billed is not in good credit standing, shipments may be held or stopped in transit until alternative payment arrangements are made. Credit privileges will not be restored until all past-due balances and all costs, fees, and expenses incurred by Serialio, LTD in collecting or attempting to collect such balances have been paid in full. Serialio, LTD may refuse to restore credit privileges even if all costs, fees, and expenses are paid. The shipper will be liable for all reasonable costs of collection, including but not limited to attorney's fees, collection agency fees, and interest and court costs. Serialio, LTD will be entitled to an interest in the amount of 4 percent above the Prime Interest Rate (or the maximum amount permitted by law) on all excessively overdue amounts (any invoice, lacking a mutually agreed upon payment arrangement that has aged 60 days from invoice date is considered Excessively overdue).

Payment of Charges.

Nothing in this credit agreement shall limit the right of Serialio, LTD to require prepayment or guarantee of charges at the time of order receipt or prior to shipment of the order. All sums due Serialio, LTD are payable on demand by invoice or otherwise, and payment shall be made without reduction or deferment on account of any claim, counterclaim or set-off. Serialio, LTD is authorized but shall be under no obligation to make any advances with respect to goods and services.

Conditions of Services.

Unless otherwise agreed to in a contract signed by an officer or director of Serialio, LTD, shall have and retain all intellectual property rights in any custom software development or improvements made to software resulting from customer request or purchase order. All products and services for which credit is extended are covered under specific support contracts or manufacturer warranty, no extensions to established support or warranty period will be honored without prior written authorization and approval by Serialio, LTD. Dissatisfaction with service or actual product will not be considered as justification for a payment delay or non-payment of any balance due, all complaints should be executed in writing and credit will be issued based on the validity of customer claim. All credits and refunds must be executed through our RMA process pursuant to Return Policy

Order Submittal and Acceptance.

Serialio, LTD will accept and process orders on a case-by-case basis and entry of an order into our web store does not signify order acceptance. 

Shipping and Delivery Delays.

Serialio, LTD works with multiple shipping companies to process the shipment of products. Customers will have the option to select preferred carrier and shipment speed at order placement. Account holders may give instructions to Serialio, LTD to bill a third party shipper account for shipping costs. Notwithstanding any instructions to bill a third party shipper account, the account holder shall remain liable for all charges and fees relating to any shipment being transported under the account. Serialio does not provide any guarantees other than those provided by the carrier and does not assume responsibility for delays or damages that occur once the shipment has left our warehouses. Serialio insures all packages to the extent possible and will provide refund/replacement to the customer upon settlement of any claim that is initiated on customer behalf. Please note that international shipments can take up to 2-3 weeks to clear customs if held for inspection. Customer understands that no refunds shall be issued as a result of custom holds and Serialio shall assume no responsibility for resulting delays.

By placing an order you are acknowledging acceptance of terms and conditions. Please note that does not officially accept your order until processed and shipped. A credit card charge at online checkout does not guarantee availability nor acceptance. Please contact us if you have any concerns.

Customer warrants to have provided true and accurate information to Serialio, LTD in its credit application and authorizes Serialio, LTD to verify any of the information therein. Customer further warrants to have read the terms and conditions of this agreement and agrees to be bound by its terms. This agreement shall remain valid and in effect for an indefinite term and applies to all orders placed by customer company. This agreement can be canceled by either party by providing written a notice to other parties involved. Customer shall only have a duly authorized officer sign this agreement.

On Behalf of the Customer:

Signature: ______________________________
Printed Name: ___________________________
Title: ___________________________________
Date: ___________________________________
Cell Phone: ______________________________
Email : __________________________________
AP Contact Name: _________________________
AP Contact Phone: ________________________
AP Contact Email:_________________________